Background: For many eServices, end-user trust is a crucial prerequisite for use. Within the context of Telemedicine,\nthe role of trust has hardly ever been studied. In this study, we explored what determines trust in portals that facilitate\nrehabilitation therapy, both from the perspective of the patient and the healthcare professional.\nMethods: We held two focus groups with patients (total n = 15) and two with healthcare professionals (total n = 13) in\nwhich we discussed when trust matters, what makes up trust in a rehabilitation portal, what effect specific design cues\nhave, and how much the participants trust the use of activity sensor data for informing treatment.\nResults: Trust in a rehabilitation portal is the sum of trust in different factors. These factors and what makes up these\nfactors differ for patients and healthcare professionals. For example, trust in technology is made up, for patients, mostly\nby a perceived level of control and privacy, while for healthcare professionals, a larger and different set of issues play a\nrole, including technical reliability and a transparent data storage policy. Healthcare professionals distrust activity sensor\ndata for informing patient treatment, as they think that sensors are unable to record the whole range of movements\nthat patients make (e.g., walking and ironing clothes).\nConclusions: The set of factors that affect trust in a rehabilitation portal are different from the sets that have been\nfound for other contexts, like eCommerce. Trust in telemedicine technology should be studied as a separate subject\nto inform the design of reliable interventions.
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